Refund policy

No-Return Policy:

At CapitoleParfum, each perfume bottle is carefully prepared to ensure the highest quality and guarantee customer satisfaction. Due to the delicate nature of our products, we enforce a strict no-return policy on all items. As our perfumes are delivered in unsealed bottles, it is virtually impossible to verify whether the contents have been contaminated or altered once they leave our premises. Additionally, perfumes are particularly sensitive to conditions such as temperature, which can compromise their integrity and quality. For these reasons, and to guarantee all our customers receive pure and unaltered products, we cannot accept returns. This measure is essential to uphold the high standards of hygiene and quality that you expect from CapitoleParfum and to protect the health and safety of our customers.

Exceptions to the No-Return Policy:

While we generally do not accept returns, exceptions are made in the following cases:

• Defective or Damaged Product on Arrival: If you receive a product that is defective or damaged upon delivery, you must notify us within 48 hours of receipt by contacting our customer service at support@capitoleparfum.com. Please provide clear photos of the defect or damage to assist in verification.
• Order Error: If you receive a product different from the one you ordered, please contact customer service immediately to arrange for the correct product to be sent.

 

Procedure for Exceptions:

• Notification: Any return request based on the above exceptions must be reported to our customer service within 48 hours of receiving the package.
• Validation: Upon receiving your request and the necessary proof, we will evaluate the situation, and if the exception is validated, we will arrange for a replacement or a refund.

 

Refund or Replacement:

If your claim is validated under the exceptions to our no-return policy, we will provide either a replacement for the same item or a full refund of the purchase price, depending on your preference and stock availability.

 

Contact:

For any questions or concerns regarding our no-return policy, please contact our customer service at support@capitoleparfum.com. We are here to help and are committed to ensuring your satisfaction.

 

Commitment to Quality:

We are committed to delivering high-quality products to our customers and maintaining transparency, trust, and optimal satisfaction. This no-return policy is designed to protect the integrity and quality of our products while respecting our legal obligations.